📊 We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

🔎 We're looking for a Junior VOIP Platform Support Specialist to support our internal VoIP operations. This entry-level role is ideal for someone with a foundational understanding of VoIP or IT systems who’s eager to grow their skills in a hands-on, supportive environment. 

📈 This is a great opportunity to gain real-world experience with production telephony infrastructure and to grow into more advanced VOIP engineering roles over time.

Responsibilities

• Perform troubleshooting steps (connectivity checks, user settings, softphone issues, etc.).
• Triage and respond to incoming VOIP-related support tickets and incident reports from internal users.
• Accurately document issues, actions taken, and resolutions in our support and documentation tools.
• Escalate complex or system-level issues to senior team members following clear escalation paths.
• Monitor system dashboards and alerts under guidance, identifying obvious signs of issues.
• Participate in team meetings, learning sessions, and knowledge sharing.
• Help maintain clear and up-to-date support documentation and how-to guides.

Requirements

• Some prior experience or strong interest in VOIP systems, IT support, or network troubleshooting.
• Familiarity with basic networking concepts (IP addresses, NAT, ports, DNS).
• Excellent communication and documentation skills.
• Problem-solving mindset and willingness to learn on the job.
• Ability to follow established processes and know when to ask for help.
• Comfortable using help desk/ticketing tools (e.g., Jira, Zendesk) or eager to learn.
• Business level proficiency in English or above (equivalent to B2 or above in CEFR) 
  

Nice to have:

• Exposure to platforms like Asterisk, FreePBX, 3CX.
• Familiarity with Linux or terminal-based systems.
• Familiarity with SIP/RTP protocols

What you will get in return:

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you—because your life outside of work matters just as much as your time on the clock.
• Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.

Our company has an Internal Reporting Procedure. It is available from the Human Resources Department upon request hr@capital.com. You may report a violation referred to in the Procedure under the terms specified therein.