We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

Responsibilities

The successful applicant will be comfortable being an all-rounder within Client Operations. Duties will span across the client life-cycle from the onboarding process, through to ongoing due diligence, payments and client service.

This is a hands-on role, identifying operational efficiencies and working to refine processes. The successful applicant will need to collaborate with multiple departments to meet internal KPIs for Client Operations, and be comfortable maintaining accurate data and creating reports.

• Handling regular tasks related to Consumer Duty, and ensuring that the principle of good outcomes for clients is a core focus in your duties.
• Managing and ensuring business alerts (across KYC/AML, client feedback/dissatisfaction and payments) are acted upon correctly and in a timely manner.
• Administrative support for client operations teams, including the onboarding process & client servicing.
• Record keeping and contributing to the creation of Client Operation reports for the UK business.

Requirements

• 2-5 years experience in a client operations role within a regulated environment. This may entail a client facing role, KYC/AML, or broader payment operations.
• Client centric and collaborative.
• Adaptable and enjoys working in a fast-paced environment.
• Detailed oriented and comfortable handling data.
• Able to identify operational efficiencies.

Nice to have:

• Experience in a brokerage / fintech, (ideally B2C).
• Graduate, (potentially within economics, business or other related role).
• Understanding of, and genuine interest, in Fintech and Financial Services.

What you will get in return:

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.