Opening

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

Responsibilities:

• Servicing a portfolio of clients from Latin America in the CFD marketplace by providing general market information to clients.
  
• Assist clients with queries regarding trading and the instruments available for use by the client.
  
• Be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technically and fundamentally.
  
• Training new clients on companies' platforms and trading tools.
  
• Building and maintaining client relationships by understanding the client’s needs and trading profile and providing suitable support and guidance where required.
  
• Take ownership of your clients’ problems and liaise with other departments, when required, to escalate and resolve issues and/or report faults.
  
• Achieving monthly targets.
  
• Contacting clients to provide general market updates.
  
• Utilising retention strategies to maximise client satisfaction.
  
• Ensuring timely follow-up of all contacts.
  
• Maintain high levels of client acquisition, retention and re-activation.

Requirements:

• Native Latin American Spanish essential, with Portuguese advantageous.
• Excellent verbal and written communication skills.
• Proven experience working within client services.
• Excellent communication and negotiation skills.
• Ability to create rapport quickly and develop relationships further.
• Financial market knowledge/trading experience.
• Ability to work hours adjusted to be able to call LATAM clients.

What you will get in return:

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you—because your life outside of work matters just as much as your time on the clock.
• Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Closing

Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.